1. Deliverable area.

Please note: we only ship to the United States at present, other countries do not support delivery.

  1. The time frame for order delivery is divided into two parts.

(1) Order processing time: usually 1-2 business days.

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Generally, orders are shipped within 1-2 business days of order confirmation/payment. Orders made on the weekends might experience delay.

Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

(2) Shipping time: usually 8-14 business days.

Note: The cut-off time for orders is 5:00 PM (GMT-05:00). After the cut-off time, we will not process orders received on the same day.

Normally, the delivery time is only 6-10 business days.

Here are the shipping details.

Shipping method

Shipping Cost

Shipping time

Courier

Free shipping

0.00

12- 16 business day

SF express
standard 2.99 8- 14 business day USPS
Express 18.99 5- 7 business day DHL
  1. Tracking
  • You will receive an email when your order has been shipped. A tracking number will be

provided (the tracking number will be active within 24 hours). Please note: This may

take longer during events or holidays.

  • Tracking information may take 24 to 48 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
  1. Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@merryred.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

  1. Order Cancellations
  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

6.About tax

Shipping to USA is free, no taxes.

But in most cases, customers do not have to pay duties. To avoid unexpected charges, we strongly recommend that you contact your local customs office for current rates and taxes before placing your order.

If you urgently need our products before placing an order, please contact us.

  1. Additional contact information. 

Email: support@merryred.com

Call us: +44 7520619967

Office Hours: Monday to Friday 8:00-17:00 (PST)